Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tapisantiquite@gmail.com. Please note that returns will need to be sent to the following address: tapisantiquite@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tapisantiquite@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tapisantiquite@gmail.com.

the terms and conditions of sale for products sold on www.complexebouchaib.com.

Article 1 - Object The first article outlines the purpose of the terms and conditions, which govern the sale of artisanal and decorative products by the company Dar Bouchaib Sarl. The company's address is provided, which is Rue de la Kasbha, 7 - 40000 Marrakech, Morocco.

Article 2 - Price The second article addresses the pricing of products sold on the website. Prices are stated in euros and include all applicable taxes, with the exception of processing and shipping fees. If the order is being shipped to a country other than France, the customer is responsible for any customs duties, taxes, or other fees that may be charged by their country's authorities. The company reserves the right to adjust prices at any time, but the price charged will be based on the rate in effect at the time the order is confirmed and subject to availability. Products remain the property of Dar Bouchaib Sarl until full payment is received. Once the customer takes physical possession of the products, they assume all risk of loss or damage.

Article 3 - Orders The third article outlines the various methods available for placing orders, including online through the website www.complexebouchaib.com. The information presented on the site is in French and will be confirmed at the time of order confirmation.

Dar Bouchaib Sarl reserves the right to refuse payment or to not confirm an order for any reason, particularly if there is a supply issue or problem with the order received.

Article 4 - Confirmation of Your Order Confirmation of an order placed through the website implies full acceptance of these terms and conditions without exception or reservation. All data provided and the confirmation of the transaction serve as proof of the sale. Customers receive a summary of their order and these terms and conditions in PDF format via email.

Article 5 - Payment Customers must pay the indicated price in order to confirm their order. Payment is made by credit card through the secure Payzone Maroc system. Payment is not processed until the order is shipped. If products are shipped in multiple deliveries, only those that have been shipped will be charged.

Article 6 - Right of Withdrawal Customers have the right to withdraw from a purchase within seven days of receiving the products, without having to provide a reason or pay a penalty. The products must be returned in their original condition, including packaging, accessories, and instructions. The customer is responsible for any damage that may occur to the product during return shipping, which could affect their ability to claim the right of withdrawal. The customer is responsible for the cost of returning the product.

If the customer exercises their right of withdrawal, Dar Bouchaib Sarl will reimburse the amount paid, within 14 days of receiving notification of the request, using the same payment method used to make the original purchase.

Exceptions to the right of withdrawal include services that have been fully provided before the end of the withdrawal period and for which the customer has expressly waived their right of withdrawal, the provision of goods or services whose price depends on fluctuations in the financial market that are beyond the company's control and that may occur during the withdrawal period, and the provision of goods that have been custom-made according to the customer's specifications or are clearly personalized.

These terms and conditions provide customers with a clear understanding of their rights and obligations when purchasing products from Dar Bouchaib Sarl's website.