Delivery: Products will be delivered to the shipping address provided during the ordering process, within the specified timeframe mentioned on the order confirmation page.
In case of a delay in shipping, we will notify you via email about any potential impact on the delivery timeframe provided to you.
For deliveries made by a third-party courier, Dar Bouchaib Sarl shall not be held responsible for any delay in delivery exclusively due to unavailability of the customer after multiple appointment proposals.
Shipping Methods: We use reliable shipping methods to ensure that your products reach you in the best possible condition. Our shipping partners may vary depending on the product and delivery location. We reserve the right to choose the shipping method at our discretion, based on factors such as product size, weight, and delivery location.
Shipping Rates: Shipping rates vary depending on the product, delivery location, and shipping method. The shipping rates applicable to your order will be displayed during the checkout process. We do offer free shipping on rugs to select destinations. Please refer to our website or contact us to see if your location qualifies for free shipping on rugs.
Delivery Times: Delivery times may vary depending on the shipping method selected, product availability, and delivery location. Estimated delivery times will be provided to you during the checkout process. Please note that these are estimates only, and actual delivery times may vary depending on various factors beyond our control.
Delivery Tracking: Once your order is shipped, we will provide you with a tracking number and a link to track your shipment. You can also track your order by logging into your account on our website.
Damaged or Missing Items: If your order arrives damaged or with missing items, please contact us immediately. We will investigate the issue and work with you to resolve it as soon as possible.
Shipping Restrictions: We ship worldwide. However, shipping rates and delivery times may vary depending on the shipping destination. Please refer to our website or contact us for more information on international shipping.
We hope this policy clarifies our shipping process and provides you with all the necessary information about our shipping practices. If you have any questions or concerns, please feel free to contact us.